Return Policy

Zipmar.com Return Policy

Items shipped from Zip Mar can be returned within 30 days of delivery, with some exceptions:

• For information about products that can't be returned, see Items that Can't be Returned.
• To determine if a product sold by Zip Mar has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 30-day return policy applies.
• While most sellers offer a returns policy equivalent to Zip Mar's, some seller return policies may vary. If the seller's listing is eligible for Zip Mar Prime, it will be subject to the same return policies as items fulfilled by Zip Mar that are outlined on this page. For more information about returning items to third-party sellers, see Returns to Third-Party Sellers.
• For products purchased from the Zip Mar Global Store, see Zip Mar Global Store Returns.
• For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.
• If you have returned an item to Zip Mar by mistake or included something not intended for Zip Mar in a return, see Mistaken Returns.
• If you have already received a refund and are expected to return the item, you can create a return request. For more information about how to create a returns request, see Return Items You Ordered. You will be charged if an item that is expected to be returned is not sent back to us.
• If the item has already been sent back to us and you have received an email asking you to return it or have been charged for the item, we will reverse the charge as soon as the return is processed by us. It might take additional time for your financial institution to make funds available in your account.
• To prevent and detect fraud and abuse, in some circumstances, Zip Mar may require additional information and documentation from you, such as a government-issued photo identification, to consider processing a return or providing a refund or replacement. All personal information you provide will be handled in accordance with our Privacy Notice, which is linked at the bottom of this page.