Shipping policy
At ZipMar, we work to process and ship orders quickly and provide clear delivery information throughout the ordering process.
Domestic Shipping
ZipMar currently ships within the United States.
Shipping Rates
Our standard U.S. shipping rates are:
- Orders under $50: $5.99 Standard Shipping
- Orders of $50 or more: FREE Standard Shipping
Available shipping options and applicable charges are displayed at checkout before payment is completed.
Processing and Dispatch
Orders placed by 2:00 PM Eastern Time on business days are typically processed and dispatched the same business day.
Orders placed after 2:00 PM ET, on weekends, or on recognized holidays are generally processed on the next business day.
All orders are subject to payment authorization, inventory availability, and order verification before shipment.
During periods of unusually high order volume, severe weather, carrier disruptions, holidays, or other circumstances outside our control, processing may take longer.
Estimated Delivery
Standard Shipping typically arrives within 3–5 business days, depending on destination and carrier conditions. Estimated delivery dates shown at checkout may vary based on fulfillment history, carrier transit times, destination, and other shipping information.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address or phone number provided during checkout.
Please allow up to 24–48 hours after shipment for tracking information to update in the carrier's system.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error shortly after placing your order, please contact us as soon as possible. Because ZipMar processes orders quickly, we cannot guarantee that an address can be changed after an order has entered fulfillment.
Lost Packages
If your tracking information shows that a package was delivered but you cannot locate it, please:
- Check around the delivery location and with household members or neighbors.
- Review the tracking information for delivery details.
- Contact the carrier when appropriate.
- Contact ZipMar at info@zipmar.com if you still cannot locate the shipment.
Please contact us within 7 days of the carrier's reported delivery date so we can assist with reviewing the shipment.
Damaged Packages
If your order arrives damaged, leaking, or otherwise affected during transit, please contact us promptly at info@zipmar.com.
Include:
- Your order number
- A description of the issue
- Photos of the item
- Photos of the packaging when available
Please retain the item and original packaging while we review the issue.
Carrier Delays
Once an order has been transferred to the shipping carrier, delivery may be affected by weather, holidays, carrier disruptions, incorrect addresses, or other circumstances outside ZipMar's control.
We will assist customers with shipping issues whenever reasonably possible.
Returns and Refunds
For information regarding eligible returns, return shipping, refunds, and cancellations, please review our Return & Refund Policy.
Contact Us
For questions regarding shipping or delivery, please contact:
Email: info@zipmar.com
Phone: 1-508-596-7680
Thank you for shopping with ZipMar.
