Refund policy
Return & Refund Policy
At ZipMar, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the policy below.
Return Eligibility
Eligible items may be returned within 30 days of the delivery date.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include the original packaging, accessories, tags, and components, when applicable.
- Be returned within 30 days of delivery.
- Not be listed as final sale or otherwise non-returnable.
How to Start a Return
To request a return:
- Email info@zipmar.com with your order number and reason for the return.
- Our support team will review your request and provide return instructions.
- If a prepaid return shipping label is provided for a customer-requested return, the cost of the label may be deducted from the refund unless the return is due to an error by ZipMar.
Please do not send a return without first contacting us for return instructions.
Return Shipping
For returns due to a change of mind, accidental order, preference, or another reason not caused by ZipMar, the customer is responsible for return shipping costs.
If ZipMar provides a prepaid return label, the actual cost of the label may be deducted from the refund.
If you receive an item that is damaged, defective, leaking, or different from what you ordered, please contact us promptly. Once the issue is confirmed, ZipMar will cover the appropriate return or replacement shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be initiated to the original payment method after the returned item has been received and inspected.
After a refund is issued, your bank, credit card company, or payment provider may require additional time to post the funds to your account.
Original shipping charges and return shipping costs are non-refundable unless the return results from a damaged, defective, incorrect, or otherwise qualifying order issue caused by ZipMar.
Order Cancellations
Cancellation requests may be submitted within 1 hour of placing an order, provided the order has not already been fulfilled or shipped.
Because ZipMar processes orders quickly, we cannot guarantee that a cancellation request can be completed before fulfillment begins.
Once an order has been fulfilled or shipped, it can no longer be canceled. Eligible items may instead be returned according to this Return & Refund Policy.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, please return the eligible original item and place a new order for the desired product.
Fragrance Returns
Unopened and unused fragrances may be returned within 30 days of delivery if they meet the other requirements of this policy.
For health, hygiene, and product-integrity reasons, opened or used fragrances are not eligible for standard returns unless the product is damaged, defective, leaking, incorrect, or otherwise eligible under applicable law.
If your fragrance arrives damaged, leaking, defective, or incorrect, please contact us with your order information and photos when possible so we can assist you.
Non-Returnable Items
The following items are not eligible for standard returns:
- Gift cards.
- Digital products or downloadable items.
- Final sale items clearly marked as final sale.
- Opened or used fragrances, except when damaged, defective, leaking, or incorrect.
- Opened, used, or hygiene-sensitive personal care products that cannot be resold for health or safety reasons.
Contact Us
If you have questions about a return or refund, please contact:
Email: info@zipmar.com
Phone: 1-508-596-7680
Thank you for shopping with ZipMar.
